FREQUENTLY ASKED QUESTIONS

All of our lashes are made of 100% premium cruelty-free mink fur. We use only the best quality fur which is always sanitized and sterilized and is hypoallergenic and will not harm your natural lashes. Our lash adhesive is also made from an acrylic material.

3D lashes are longer, fuller, more luxurious, and very natural looking eyelashes. They are made by placing individual hairs with different curls in various directions. This makes them look more natural than the usual 2D lashes (our classics collection) and harder to distinguish from your own natural lashes. You will notice that our 3D lashes are fluffier and wispier than our classics, this is because hairs with different curls (B, C,D,J...) are combined to create the 3D effect.

Use your fingers to peel from the outer corner of the lash very gently towards the direction of your tear duct. Your false lashes should come off easily using this method however if you are having difficulty simply dab an oil-free makeup remover onto the lash adhesive and only along your lash line with a cotton swab. After the adhesive has fully softened you can lift starting from the outer corner of the lash band inwards towards your tear duct.

Mink eyelashes are known for their durability and quality which is why they can be worn up to 25 times. To ensure you get the most out of your Cosmetic Playground Lashes you will need to keep them safe and clean after every wear. Keep your strip lashes away from heat, harsh chemicals, and oil-based eye makeup removers. Never sleep with your lashes on. Use an oil-free make-up removing solution only to loosen the glue on the lash band before gently peeling the lashes from your eyelid. Be as gentle when removing the lashes as when you applied them. Never soak your lashes in water or any other liquid. Peel off traces of glue very gently with your fingers only after every wear. Always store your lashes in a lash tray to keep their shape. Mascara will ruin the quality of mink lashes so try to only apply mascara to your natural lashes when needed.

Applying mascara to your mink lashes is not recommended as it will shorten their life and may damage their quality. However, this is optional because mascara does give you a more dramatic effect. If you choose to use mascara on your mink lashes dab a small amount of oil-free makeup remover on a cotton swab to go over each lash very gently and remove the mascara after every use. Do not soak your lashes in water or any makeup remover.

This is up to you and depends on your comfort with using your fingers, an applicator, or a tweezer. Use whatever tool allows you to get the lashes as close to the lash line as possible. It might even help to try a combination of tools that give you the best result. Try using an eyelash applicator or tweezers to put the lash in place then using your fingers to secure them in position.

If you wish to cancel your order please email cosmeticplayground@gmail.com as soon as possible. We try our best to ship out orders and once an order is dispatched, we cannot cancel the order. Order Cancellations will be considered but cannot be guaranteed.

Once an order is placed, we are no longer able to make any changes to the order. If you wish to make order changes, please contact cosmeticplayground@gmail.com to submit a cancellation. Once the order is canceled, please place an order with the correct items.

Upon receiving your order confirmation email notification, your order can take between 2 – 4 business days to process and ship (excluding weekends and holidays). Please note that during special promotions or sales, processing can take between 5 – 7 business days due to an influx of orders. Please see our processing times chart, here for more information.

Shipping times are dependent on your selected shipping method and delivery location. Please allow 5 – 10 business days for standard domestic shipments and 7 – 30 business days for international standard to be received.

Any orders outside of the United States (International Orders) may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country. House of Lashes does not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country, and we recommend contacting your local customs office for any additional information.

Please see our return policy for more details. We offer a 100% Satisfaction Guarantee on al­­l orders. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order fewer shipping fees. Refund requests must be made within 30 days from the receipt of merchandise. A $5 Shipping and Handling fee is applied to all US Orders. For International Orders, please visit your local post office to process the return.

Cosmetic Playground accepts PayPal, Visa, MasterCard, American Express, Discover and Apple Pay. All transactions will be processed in USD.

Please double check billing information: billing address, CVC security code, and billing name. Please note, the billing address is associated with your bank account.